If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.
Note: The Surface Diagnostic Toolkit doesn't work on Surface Pro or Surface Pro 2. It works only on other Surface devices running Windows 10.
Run the Surface Diagnostic Toolkit
Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to Update Surface firmware and Windows 10 for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.
Notes:
If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.
If your work or school manages your Surface, check with your IT department before running the tool.
To run the Surface Diagnostic Toolkit:
- Download Acer support drivers by identifying your device first by entering your device serial number, SNID, or model number.
- Windows Driver Downloads. Here you can download drivers for DisplayLink® USB graphics chipsets incorporated in your dock, adapter or monitor. We recommend to update to the latest driver to address any potential security issue, fix bugs, improve performance and add new features.
Get your devices ready and gather information.
Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network.
Save all of your files and close all open apps and programs.
Plug your Surface in and keep it connected to power during this process.
Find out which version of Windows you have. Go to Which version of Windows operating system am I running?
Make sure you know your serial number. Go to Find the serial number on Surface devices.
Do one of the following to download the Surface Diagnostic Toolkit:
For Surface Pro X: Download the Surface Diagnostic Toolkit for Surface Pro X running Windows 10 Home or Pro.
For all other Surface devices, download the Surface Diagnostic Toolkit that matches your version of Windows:
Download the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Proand in the file download dialog box, find the SurfaceDiagnosticToolkit_SA.exe file.
Download the Surface Diagnostic Toolkit for Windows 10 in S mode.
Select Run, and follow the on-screen instructions.
The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.
The driver download area could be called by any of several different names including Downloads, Software Downloads, Driver Downloads, Drivers, Drivers and Firmware, Drivers and Software, etc. If you visit a website's home page first, look for a Support area. Any driver download options will probably be located within that area. For all other Surface devices, download the Surface Diagnostic Toolkit that matches your version of Windows: Download the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro and in the file download dialog box, find the SurfaceDiagnosticToolkitSA.exe file. Download the Surface Diagnostic Toolkit for Windows 10 in S mode. Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products.
Still need help?
If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:
Contact customer support: If you want to talk to someone about how to fix your problem, contact us.
Get your Surface serviced: If we can't fix your problem over the phone, you can also send it in to us for service. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.
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https://account.microsoft.com/devices—Sign in and select Don't see your device?, then follow the instructions to register your device.